Our Services
After-Hours Support
Never miss a call again. Our AI Voice Agents handle customer inquiries, appointment bookings, and service updates when your team is offline. Perfect for medical clinics, service businesses, and any company that values 24/7 coverage.
Inbound Customer Service
AI Voice Agents can manage common inbound requests—order status, appointment changes, FAQs—without wait times or handoffs. They follow your business rules, escalate when needed, and always stay professional.
Outbound Notifications & Follow-Ups
Automate outbound reminders, confirmations, and follow-up calls. From test results to service confirmations, our AI ensures your customers are informed and your operations stay efficient.
Appointment Scheduling
Let AI handle appointment booking, rescheduling, and confirmations. Connected to your CRM, the agent provides real-time availability and instantly updates your calendar.
Our Tech, Your Process
Every engagement starts with listening.
We work closely with you to understand your call flows, business goals, and customer expectations. Then, we train your AI Agent using your rules, standards, and tone.
Our agents absorb your internal content—guides, FAQs, knowledge bases, documentation—creating a deep intelligence layer that responds just like your best human agent would.
Development & Integration
We build outcomes. Our AI Agents are developed to deliver real-world results and measurable ROI. Trained on your business logic, they function as a true extension of your team, aligned with your communication style and objectives.
We connect your AI Agent to your CRM or data source, enabling read/write capabilities in real time. This allows the agent to provide accurate and personalized responses—and collect and input data directly into your systems.
REAL-TIME TRACKING
Reporting and Management
Every call is tracked, every word is measured. We monitor and manage each AI interaction to ensure performance, reliability, and alignment with your brand. You’ll get full access to transcripts, call recordings, and interaction reports—providing full transparency and actionable insights.
Voice Recordings and Transcripts
Full AI Logic and Decision Making
AI Guardrails and Reviews
CallPlexity leverages the power of Conversational AI, Large Language Models, and Real-Time Voice Interfaces to revolutionize the call center. Our AI Voice Agents understand context, respond naturally, and handle customer conversations your way.